Vertical AI Agents Are Eating the SaaS Layer
Generic CRM and ERP are being bypassed by AI agents trained on one industry's workflows.
From dashboards to doers
Horizontal SaaS shows you data; vertical agents act on it — filing claims, quoting jobs, reconciling invoices — inside one domain.
The incumbents are responding with agents of their own, but the startups already embedded in industry workflows hold the data moat.
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Generic CRM and ERP are being bypassed by AI agents trained on one industry's workflows.
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"Vertical AI Agents Are Eating the SaaS Layer" was written by Demo Admin. Building incoffeed — a daily editorial on tech, AI, fintech and business. Co-founder & editor.
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